Terms and Conditions

Manchester Storage – Terms & Conditions (Version October 2025)

Facility Owner: Manchester Storage
Address: Barking Street, Manchester M40 7BT
Telephone: 0161 526 7646
Email: admin@manchesterstorage.org

Manchester Storage communicates only by email, phone or text (SMS).
We do not communicate by post under any circumstances.
Please advise us immediately if your contact details change.

KEY POINTS

Contract type: Monthly recurring agreement that continues until cancelled.
Notice period: 30 days’ notice must be given to end the storage agreement. Management discretion may apply.
Access: Ends at 8 pm on the final day of the notice period.

· Customers own or are authorised to store the goods.

· Deliveries to site must be met by you in person. No items to be left unattended outside.

· Storage fees must be paid in advance and on time.

· If you fail to comply with this agreement, Manchester Storage has the right to restrict or cancel access to your unit, overlock your unit, seize, sell or dispose of your goods.

· Customers must keep the unit secure.

· Hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods must not be stored.

· Lithium batteries are not permitted.

· Customers must ensure the unit is suitable for their goods.

· Manchester Storage accepts no liability or loss for stored goods under any circumstance. Customers are advised, but not required, to take out insurance via a third party such as Surewise or Insurastore.

· Manchester Storage may use and share personal data in accordance with the law

· Site is open 7 days a week 7 am to 8pm - Closed Christmas day

CONDITIONS OF AGREEMENT

STORAGE

While fees are fully paid, the Customer: (a) is licensed to store goods in the allocated unit; (b) is deemed to have knowledge of the goods; and (c) warrants ownership or lawful authority to store them.
Manchester Storage: (a) does not have knowledge of the goods; (b) is not a bailee or custodian; (c) grants no lease or tenancy; and (d) provides approximate unit sizes which may vary slightly. By storing goods, the Customer accepts the actual size of the unit used.

COST

The Customer agrees to pay:
(a) the Storage Fee in advance on the first day of each storage period;
(b) a Cleaning Fee of £150 + VAT minimum where applicable;
(c) any costs of collecting late fees or enforcing this Agreement, including calls, texts, debt collection and legal fees; and
(d) all applicable taxes including VAT.

Additional terms:

The unit will be overlocked if rent is 7 days late.
A £40 + VAT late payment fee applies if 30 days overdue (two invoices owing).
To avoid fees, add card details to our portal and ensure funds are available. Standing orders or auto pay via your bank app are also advised.
Manchester Storage reserves the right to review rents every six months with 28 days’ notice.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS

Manchester Storage has a lien over all goods stored. If any sum is unpaid:
(a) access will be refused and the unit overlocked until the debt (including VAT) is cleared;
(b) goods may be moved to another unit or site at the Customer’s cost; and
(c) additional charges may be added and goods sold or disposed of per Clauses 6–8.
If the Customer fails to remove all goods after termination, they will be treated as abandoned and Manchester Storage may sell or dispose of them.
Manchester Storage will give written notice by email or SMS to pay or collect goods. If unresolved after one month, Manchester Storage may access, sell or dispose of the goods.
Proceeds will first cover costs of sale and debt. Any balance will be held for the Customer without interest.
Goods of no saleable value may be disposed of immediately at the Customer’s expense.
Items left in shared or outdoor areas may be removed or disposed of without liability to Manchester Storage.

ACCESS

Customers may access the Unit only during posted Access Hours (currently until 8 pm). Hours may change temporarily for safety or operations.
Only the Customer or their authorised Agents may access the Unit. Proof of identity may be required.
Manchester Storage may refuse access where monies are owed or safety is at risk.
Gate codes must not be shared. Access granted to others is entirely at the Customer’s risk.
Manchester Storage and its agents may enter the Unit (after 7 days’ notice unless emergency) for inspection, repairs, suspected illegal storage, or as required by law.

CONDITIONS

Manchester Storage is not responsible for locking unsecured units. Customers must use a proper lock under the lock box as the primary locking method.
Prohibited goods include: perishables (unless sealed), animals, flammables, firearms, chemicals, hazardous materials, odorous items, illegal or stolen goods, environmentally harmful items, irreplaceable or sentimental items, and lithium batteries.
Customers must not use the Unit for living or business purposes, receive mail, cause nuisance, make alterations, connect utilities, or damage the Facility. The Barking Street address must not be used as a registered business address.
Customers must keep the Unit clean and in good condition. Charges apply for:
– Cleaning Fee £150 + VAT minimum.
– Container damage (charged separately).
– Rubbish removal if identified leaving waste on site.
– Items left outside unit after written notice: £30 + VAT notice fee plus £10 + VAT per day thereafter.
Customers must act responsibly on site and report damage immediately. Blocking access areas may incur a £75 fee and immediate termination.
Manchester Storage may relocate the Customer to a similar Unit on 14 days’ notice or shorter in emergencies. Costs of removal are the Customer’s responsibility unless agreed in advance.
Customers must ensure their Unit is suitable for the goods stored. Manchester Storage accepts no liability for unsuitability.
Manchester Storage may refuse storage or require removal of goods posing a risk to health or safety.
Customers must notify Manchester Storage within 48 hours of any change to contact details.

RISK AND RESPONSIBILITY

Manchester Storage is not liable for loss or damage from inability to access the site.
Goods are stored at the Customer’s sole risk. Manchester Storage accepts no liability or loss for stored goods.
Manchester Storage does not insure goods. Customers are advised (but not required) to insure them via third parties (e.g. Surewise, Insurastore).
The Customer is liable for all losses, damage and legal costs arising from use of the Unit or breach of this Agreement.
Customers must comply with all laws relating to stored goods.
Manchester Storage may take any action required to comply with law or protect safety, including disposal of goods.
Manchester Storage is not liable for events beyond its control (fire, flood, power failure, strike, etc.).

PERSONAL INFORMATION

Manchester Storage processes data per the Data Protection Act 2018 and UK GDPR to manage accounts and payments. Data may be shared with credit agencies, insurers or authorities when legally required.
With consent, Manchester Storage may use data for marketing and customers may opt out at any time.

NOTICE

All notices must be sent by email, phone or SMS only. Manchester Storage does not communicate by post. Notices are deemed received one hour after sending by email or SMS.

TERMINATION

Either party may terminate this Agreement by giving 30 days’ notice. In cases of illegal activity or unremedied breach, Manchester Storage may terminate immediately. All goods must be removed and the Unit left clean and undamaged by 8 pm on the final day. Unremoved goods will be treated as abandoned.
Customers must inspect goods on removal and report damage promptly.
Liability for debts and damage continues after termination.

GENERAL

Manchester Storage may amend fees or terms with 28 days’ notice by email or text. Continued storage constitutes acceptance.
This document is the entire agreement. Invalid clauses do not affect others. The Customer may not assign rights or sublet the Unit. Multiple Customers are jointly and severally liable.
This Agreement is governed by the laws of England and Wales. Disputes will first be referred to mediation.

ADDITIONAL FEES AND CONDITIONS

Cleaning Fee: £150 + VAT minimum
Container Damage: charged separately
Rubbish Removal Fee: if Customer leaves rubbish on site
Outside Storage Items: £30 + VAT notice fee + £10 + VAT per day
Late Payment Fee: £40 + VAT if 30 days overdue
Overlock applied if 7 days late
Lock Removal Fee: £40 + VAT (lost keys or forced entry)
New Lock Fee: £30 + VAT

SIGNATURE

Customer Name: _____________________________
Signature: _________________________________
Date: _____________________________________

Digital Acceptance: If you continue to store goods without signing, you are deemed to have accepted these Terms and Conditions in full.

Terms and Conditions

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